How to import Microsoft Project files into Microsoft Excel
Have you ever managed a larger project with several subprojects, hundreds of tasks and milestones, dozens of members in the project team and even more other staff contributing to the project, spread all over almost every department of the company? If so, you might have used Microsoft Project to plan and monitor the project.
Since there were so many different people contributing, you may have encountered the following challenge: You had to distribute the actual project plan to all team members at least once a week, but not everyone had Microsoft Project installed on his computer. So you couldn’t simply send the Microsoft Project file.
Sounds familiar? What do you usually do?
Using Key Performance Indicators (KPIs) in Customer Care management is a prime example of Performance Dashboards. Call Center Managers usually monitor the performance of their Customer Care with an extensive list of different metrics and KPIs visualized on one or several real-time dashboards. On a higher level and in a more condensed form the numbers are also reported to the Top Management on regular intervals, usually at least weekly.